top of page

RETURNS & REFUND POLICY

1. Eligibility for Returns

 

A product may be returned if:

  • The request is raised within 7–15 days of delivery.

  • The item is unused, unworn, unwashed, and unaltered.

  • All original tags, labels, packaging, and invoice are intact.

  • The item is not part of non-returnable categories (see below).

 

Non-Returnable Items:

  • Innerwear, lingerie, swimwear.

  • Customized, tailored, or altered dresses.

  • Gift cards, store credits, or promotional items.

  • Clearance sale or “final sale” products (if mentioned).

 

2. Types of Returns

  1. Customer-Initiated Returns

    • Due to size/fit issues, change of mind, or dislike.

    • Acceptable only if product meets return condition criteria.

  2. Seller/Store-Initiated Returns

    • Wrong product delivered (size/color mismatch).

    • Defective or damaged product.

    • Quality issue (fabric tearing, stitching defect, etc.).

    • In such cases, shipping cost is borne by seller.

 

3. Return Process

  1. Customer initiates a return request via:

    • Website/app return option

    • Customer care email/helpline/WhatsApp

  2. Return request must include:

    • Order ID & invoice

    • Reason for return

    • Supporting images/videos of product (if defective/damaged)

  3. Return request is reviewed within 24–48 hours.

  4. Reverse Pickup arranged through courier partner (where available).

  5. In regions where pickup is unavailable, customer may self-ship using a trackable courier.

    • Reimbursement of self-shipping charges (up to a fixed limit) will be provided if return is approved.

  6. Returned item is inspected at warehouse/return center.

  7. Approval/rejection is communicated within 48–72 hours of receipt.

 

4. Refund Policy

  • Refund Modes:

    • Original payment method (UPI, card, net banking, wallet).

    • Store wallet credit (if chosen by customer).

  • Refund Timelines:

    • Prepaid orders: 5–7 business days after approval.

    • COD orders: 7–10 business days (refund via bank transfer or store credit).

  • Partial Refunds:

    • Applicable if item is returned but found used, damaged, or missing tags.

    • Store may deduct shipping/handling fees.

  • Non-Refundable Charges:

    • COD convenience fee (if charged).

    • Express shipping charges (unless store error).

 

5. Exchange Policy

  • Exchanges allowed for size or color variations only, subject to stock availability.

  • Exchange requests must follow the same process as returns.

  • If replacement unavailable, refund will be initiated.

  • Only one exchange allowed per order item (no multiple exchanges on same dress).

 

6. Damaged, Defective, or Wrong Products

  • If the product is:

    • Damaged in transit

    • Incorrect (wrong color, size, or item)

    • Manufacturing defective

  • Customer must notify within 48 hours of delivery with images/video.

  • Full refund or free replacement (including all shipping costs) will be provided.

 

7. Cancellations

  • Before Shipment: Orders can be cancelled without charges.

  • After Shipment: Cancellation not possible; customer must raise a return request post-delivery.

  • Prepaid Cancellations: Refund within 2–5 working days.

  • COD Cancellations: No charges; repeated COD rejections may lead to account suspension.

 

8. Customer Responsibilities

  • Select correct size using size chart provided.

  • Ensure availability at delivery address to avoid RTO (return to origin).

  • Avoid misuse of returns (excessive, fraudulent, or worn returns may lead to account block).

 

9. Store Responsibilities

  • Provide accurate product details (fabric, size, care).

  • Ensure safe packaging to minimize damages.

  • Process refunds and exchanges within promised timelines.

  • Provide transparent communication at each stage (SMS/Email/WhatsApp updates).

 

10. Grievance Redressal

  • Customers can escalate unresolved return/refund issues to the Grievance Officer.

  • Contact details (name, email, phone) will be displayed on the website.

  • Complaints will be resolved within 30 days, as per Consumer Protection Rules.

 

11. Special Conditions

  • Bulk Orders: Returns not allowed unless defective.

  • International Orders: Customers bear return shipping costs, unless product is defective.

  • Festive/Seasonal Sales: Return timelines may differ (e.g., extended holiday returns).

 

12. Policy Review

  • This Return & Refund Policy will be periodically reviewed to ensure compliance with:

    • Changes in consumer protection laws.

    • Industry best practices.

    • Platform/marketplace requirements (Amazon, Flipkart, Myntra, etc.).

bottom of page